Tony Hsieh, CEO Zappos, on Tonya Hall Radio

January 28, 2011 3 Comments

Tony Hsieh, the CEO of Zappos which recently received best company for customer service in a BIGReseach survey states, “Its not about a social media strategy or a Twitter strategy but a relationship strategy,” when speaking about what social media use by Zappos is about on Tonya Hall Radio.

Filed under Customer Relations, Inspiration, Social Media, Strategy Tagged with , , , , , ,

About Matt Ahern
Customer Service and Support Operations Professional - building responsive support operations and working with people who are energized by each day's challenges is what energizes me. Building greatness is exciting.

3 Responses to Tony Hsieh, CEO Zappos, on Tonya Hall Radio

  1. Pingback: Now Reading « Customer Service and Support

  2. Pingback: Tony Hsieh’s Delivering Happiness « Customer Service and Support

  3. Pingback: A Note on Authenticity and Social Media | Return On Now

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